Privacy Policy

1. About this policy

Electropica Pty Ltd ABN 67 635 955 921, trading as Coquest (Coquest, we, us or our), respects the privacy of customers, prospective customers, suppliers, subcontractors, employees, job applicants and website users.

This policy explains how we collect, hold, use and disclose personal information. We aim to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply to us, and other applicable laws.

2. Personal information we may collect

2.1 Identification and contact information, including names, job titles, organisations, addresses, telephone numbers and email addresses.

2.2 Enquiry, quotation, purchase order, contract, service history, site, asset and billing information.

2.3 Payment and credit information, although payment card details may be processed directly by third-party payment providers rather than stored by us.

2.4 Site-access and security information reasonably required for work at industrial, government, correctional or other controlled sites.

2.5 Employment and recruitment information provided by applicants, employees or referees.

2.6 Technical information submitted to us, including photographs, plans, drawings, equipment details, fault information, network details and system-access information.

2.7 Website and device information, such as IP address, browser type, pages visited, referral source and cookie or analytics data.

2.8 Any other information a person voluntarily provides to us.

3. How we collect personal information

We generally collect personal information directly from the individual, including through telephone calls, email, website forms, meetings, quotations, purchase orders, site visits, service records and recruitment processes.

We may also collect information from an employer, principal contractor, government agency, council, facility operator, supplier, subcontractor, referee, publicly available source or other third party where reasonably necessary for our functions or where authorised by law.COQUEST | LEGAL & COMMERCIAL PACK | JULY 2026Page 4 

4. Why we collect and use information

4.1 Responding to enquiries and preparing quotations.

4.2 Supplying goods and performing electrical, mechanical, automation, instrumentation, generator, civil, maintenance and related services.

4.3 Managing projects, site access, safety, inductions, security and emergency response.

4.4 Communicating about work, scheduling, variations, faults, warranties and service requirements.

4.5 Processing invoices, payments, credit, accounts and debt recovery.

4.6 Managing suppliers, subcontractors and business relationships.

4.7 Recruitment, employment and workforce administration.

4.8 Maintaining, securing and improving our website, systems, services and business operations.

4.9 Meeting legal, regulatory, licensing, insurance, taxation, recordkeeping and law-enforcement requirements.

4.10 Sending business or service updates where permitted by law, with an opportunity to opt out of marketing communications.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

5.1 Employees, officers and related business entities involved in providing services.

5.2 Suppliers, manufacturers, subcontractors, consultants, laboratories, freight providers and other service partners.

5.3 Accountants, insurers, banks, payment providers, debt-recovery providers, legal advisers and professional advisers.

5.4 Technology, communications, cloud-storage, cybersecurity, website, analytics and business-software providers.

5.5 Clients, principal contractors, councils, government bodies, correctional facilities, utilities and site operators where required for project delivery, security or compliance.

5.6 Regulators, courts, tribunals, police or government authorities where required or authorised by law.

5.7 A purchaser or adviser in connection with a proposed sale, restructure or transfer of all or part of our business, subject to appropriate confidentiality arrangements.

6. Overseas disclosure

Some service providers, cloud systems, manufacturers or technical-support providers may store or access information outside Australia. The countries involved may vary according to the provider COQUEST | LEGAL & COMMERCIAL PACK | JULY 2026Page 5 

and service used. Where practicable, we take reasonable steps to select reputable providers and protect information through contractual, technical and organisational controls.

7. Website cookies and analytics

Our website may use cookies, analytics tools and similar technologies to operate the website, understand usage, improve performance, prevent misuse and measure enquiries. These technologies may collect device and usage information.

A user may restrict cookies through browser settings, although some website functions may not operate correctly. Where we use third-party analytics, mapping, video, anti-spam or social-media services, those providers may process information under their own privacy policies.

8. Security and retention

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, passwords, multi-factor authentication, backups, staff controls and reputable service providers.

No internet transmission or storage system is completely secure. We retain information for as long as reasonably required for business, contractual, warranty, employment, insurance, taxation, safety and legal purposes, after which we may securely destroy or de-identify it.

9. Sensitive and security-related information

We ask that people do not provide sensitive information unless it is reasonably necessary and requested. Access credentials, network diagrams, SCADA or PLC information, correctional-facility information and other security-sensitive material should only be supplied through an agreed secure channel. We may impose additional handling and access controls for such information.

10. Access and correction

A person may request access to personal information we hold about them or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify identity before responding. We may refuse access where permitted by law and will explain the basis for refusal where required.

11. Privacy complaints

Privacy questions, access or correction requests, and complaints should be sent to the contact details below. Please provide enough detail for us to investigate. We will aim to acknowledge and respond within a reasonable period.

If a complaint is not resolved, a person may be entitled to contact the Office of the Australian Information Commissioner.COQUEST | LEGAL & COMMERCIAL PACK | JULY 2026Page 6 

12. Changes to this policy

We may update this policy from time to time. The current version will be published on our website with its effective date.

13. Contact

Coquest Electrical Solutions
Privacy Contact Officer - Jacob Bidner

Address:
603 Wongabel Rd
Atherton QLD 4883

Email:
jacob@coquest.com.au
(Please include "Privacy Inquiry" in subject line)

Phone:
0400 748 356